E-commerce Customer Support Executive

About the role

Trekmad.com is looking for an enthusiastic E‑commerce Customer Support Executive to join its office in Uttara Sector 4. You will be the first point of contact for online shoppers, helping them resolve issues and ensuring a smooth purchasing experience.

Key responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely manner.
• Assist customers with order tracking, returns, refunds, and product information.
• Document and escalate complex issues to the relevant departments.
• Maintain accurate records of interactions in the support system.
• Contribute to improving support processes and knowledge base articles.

Required profile

• 1 to 3 years of experience in customer service, preferably in e‑commerce.
• Strong communication skills in English and Bangla.
• Ability to work in a fast‑paced office environment.
• Detail‑oriented with good problem‑solving abilities.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).
• Familiarity with e‑commerce platforms and order management tools.

What we offer

• Full‑time permanent position with a competitive monthly salary of Tk 12,000‑15,000.
• Opportunity to grow within a dynamic online retail company.
• Supportive team environment and professional development.