Head of Office

About the role

The Head of Office will lead Catholic Relief Services’ country office in Dhaka, Bangladesh, ensuring high‑quality program delivery for poor and vulnerable populations. The role oversees operational systems, resources, and coordination with the South Asia Business Management Unit and regional office.

Key responsibilities

• Manage planning and implementation of all office activities aligned with Country Program and agency strategic priorities.
• Approve expenses, monitor spending, and adjust budgets to meet operational, programmatic, and donor requirements.
• Represent CRS in Bangladesh, building and strengthening relationships with local partners, government, NGOs, community organisations and humanitarian actors.
• Oversee partnerships relevant to program priorities and apply partnership tools and approaches.
• Serve as staff safety focal point, lead security risk management and ensure a safe work and living environment.
• Supervise staff, manage team dynamics, provide coaching, develop individual development plans and conduct performance management.
• Manage human, financial and material resources, ensuring appropriate tools and capacity for program and operations teams.
• Ensure high‑quality project implementation, compliance with standards, and robust monitoring and evaluation systems.
• Oversee day‑to‑day operational services (HR, Finance, Supply Chain, Admin, ICT) to ensure efficiency and policy adherence.
• Support financial management, implement controls, and manage risk related to program assets and resources.
• Foster a learning environment, encourage idea sharing, and address deficiencies promptly.

Required profile

• Proven senior leadership experience managing a country office or similar large‑scale operation.
• Demonstrated ability to oversee budgets, approve expenses and ensure donor compliance.
• Experience representing an organization with government, NGOs, and development partners.
• Strong background in staff safety, security risk mitigation and emergency response.
• Track record of talent management, coaching, performance appraisal and recruitment.
• Ability to manage resources across finance, HR, logistics and ICT functions.
• Experience implementing monitoring, evaluation and quality control systems.
• Commitment to humanitarian principles and serving vulnerable populations.

Required skills