Strategic Account Management Specialist

About the role

foodpanda, part of the Delivery Hero Group, is hiring a Specialist, Strategic Account Management in Dhaka. The role acts as the main point of contact for vendors and their accounts, building long-term relationships and driving vendor growth and revenue.

Key responsibilities

• Serve as the lead point of contact for all matters related to vendors.
• Build and maintain strong, long-lasting relationships with vendors and act as the primary contact for business metrics.
• Develop and implement strategies for vendor growth and retention.
• Oversee customer account management, including negotiating contracts and identifying opportunities to maximize revenue.
• Track KPIs, analyze data to assess account performance, and implement strategies to improve efficiency and grow revenue.
• Expand relationships with existing customers by proposing solutions that meet their objectives.

Required profile

• 7-8 years of experience in a relevant field.
• Experience in the FMCG industry preferred.
• Experience in key account management, relationship management, corporate sales, marketing or telemarketing.
• Ability to communicate and manage effectively at all levels.

Required skills

• Creative problem-solving.
• Effective communication and strong interpersonal skills.
• Ability to work in a vibrant, fast-paced environment.