Senior Cargo Agent (DAC)

About the role

Provide superior service to existing and potential customers, coordinating with ground handling agents (GHA) to ensure compliance with Emirates standards and regulations.

Key responsibilities

• Monitor and oversee GHA service, including build instruction, space maximisation, load control, safety and ad‑hoc flight instruction.
• Handle import cargo receipt, breakdown and issue resolution.
• Prepare and verify accurate cargo documentation in line with local regulations and company policies.
• Update flight handling reports, identify irregularities and dispatch post‑flight information.
• Process cargo telephone reservations promptly and accurately.
• Resolve customer queries, complaints and claims, including escalations.
• Perform administrative duties such as data entry, statistics and reporting.
• Provide guidance, coaching and operational support to Cargo Agents.

Required profile

• Graduate with a minimum of 3 years experience in airline/cargo operations, including at least 2 years as a Cargo Agent.
• Knowledge of Dangerous Goods regulations (DG certificate preferred) and Weight & Balance procedures.
• Fluency in English and the local language.
• Right to live and work in Bangladesh.

Required skills

• Dangerous Goods regulations knowledge.
• Weight & Balance procedures.
• Live Animal Regulation knowledge.
• PC skills: Microsoft Word, Excel, Email.