Customer Service Agent (Part-Time)
Delivery Hero · Dhaka
Job description
About the role
foodpanda, part of the Delivery Hero Group, is hiring a part-time Customer Service Agent in Dhaka. The agent handles customer tickets and cases, manages service level agreements and average handling time, and works in shifts across six days.
Key responsibilities
- Understand tickets and cases and solve customer issues
- Manage SLA and average handling time through quick understanding
- Follow the order processing system and internal tools
- Meet quality targets while maintaining SLA
- Perform ad-hoc tasks assigned by the Team Lead or Supervisor
Required profile
- Successfully completed HSC/A levels, or currently an undergraduate student
- Willing to work 6 days, 6 hours per day in different day/night shifts
- Strong communication skills; a proactive, adaptable person who can cope with constant change
Required skills
- Typing speed of 30-50 words per minute
- Ability to use the order processing system and internal tools
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Published 23 hours ago
Expires 1 month from now
4 views · 0 interested
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Delivery Hero
Dhaka