Technical Support Executive

About the role

Eicra Soft Ltd. is looking for a motivated Technical Support Executive to join its team in Bangladesh. The role involves providing first‑line IT assistance to clients, handling hardware and software issues, and ensuring smooth operation of their technology environments.

Key responsibilities

• Install, configure, and maintain hardware and software systems for client sites.
• Diagnose and resolve networking problems, including connectivity and performance issues.
• Apply system upgrades and patches to keep client infrastructure up‑to‑date.
• Document incidents, solutions, and maintain accurate support logs.
• Collaborate with senior engineers to troubleshoot complex technical problems.

Required profile

• 0‑2 years of experience in IT support or a related field.
• Strong problem‑solving attitude and ability to work under pressure.
• Good communication skills in English.
• Willingness to learn and adapt to new technologies.

Required skills

• Hardware installation and maintenance.
• Software installation and configuration.
• Network troubleshooting and basic networking concepts.

What we offer

• Full‑time employment in an office environment.
• Opportunities for professional growth and training.
• Dynamic work environment with a supportive team.