Head, Local Shops (Q-Commerce)

About the role

Foodpanda, part of the Delivery Hero Group, is looking for a Head of Shops for Bangladesh. This senior leadership role shapes and executes the marketplace experience strategy for the Q-Commerce platform across the country, leading a team of Strategic and Key Account Managers to deliver a seamless experience for vendors, retail chains and customers. It works closely with Operations, Commercial and Product teams.

Key responsibilities

• Provide strategic leadership across commercial and operational functions to ensure strong marketplace performance and sustainable growth.
• Lead, mentor and develop the team to deliver operational excellence and achieve business objectives.
• Define and execute a profitable business strategy that expands the vendor portfolio and deepens partnerships.
• Build and maintain long-term partnerships with major retail chains and independent stores through negotiation and relationship management.
• Identify market opportunities and initiatives that drive category growth.
• Improve operational efficiency and scalability through data-driven processes, automation and best practices.
• Oversee KPIs covering growth, profitability, customer satisfaction and team engagement.
• Collaborate with Operations, Vendor Management and Regional Leadership, and act as the main liaison for regional stakeholders.
• Lead transformation initiatives that improve service quality and drive continuous improvement.

Required profile

• Minimum 10-12 years of experience in e-commerce, retail or marketplace management, with proven leadership of large, cross-functional teams.
• Track record of commercial growth and operational excellence in fast-paced, multi-sided marketplace environments.
• Proven account management, portfolio growth and vendor relationship management, including negotiating key partnerships with large retail chains.
• Solid business and financial acumen, with experience in P&L management, strategic planning and execution.

Required skills

• Data-driven decision-making: interpreting metrics such as growth, profitability and customer satisfaction and turning them into strategic actions.
• Stakeholder management and communication with senior leadership, regional teams and external partners.
• Ability to lead transformation initiatives and implement scalable, customer-centric solutions.